Privacy Policy

PhysioFit Health (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://physiofithealth.com and use our physiotherapy services.

By accessing our website or using our services, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect and process personal information to provide our services effectively. The types of information we collect include:

1.1 Personal Information You Provide

When you interact with us, we may collect:

• Contact Information: Name, phone number, email address, mailing address.
• Health Information: Medical history, injury details, treatment records (as required for physiotherapy services).
• Billing Information: Payment details, insurance provider information (if applicable).
  • Appointment Details: Date, time, and preferences for bookings.
• Communication Data: Information you provide via email, phone, or contact forms.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device & Browser Information: IP address, browser type, operating system.
• Usage Data: Pages visited, time spent on site, referral sources.
• Cookies & Tracking Technologies: We use cookies to enhance user experience and analyze website traffic.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide Services: Scheduling appointments, delivering physiotherapy treatments.
• To Communicate With You: Sending appointment confirmations, reminders, and responding to inquiries.
• Billing & Payments: Processing transactions and insurance claims.
• Website Analytics: Improving our website functionality and user experience.
• Legal Compliance: Meeting regulatory and legal obligations.

We do not sell, trade, or rent your personal information to third parties.

3. How We Share Your Information

We may share your personal information with:

• Healthcare Professionals: If needed for referral or coordination of care.
• Insurance Providers: For billing and claims processing (if applicable).
• Legal & Regulatory Authorities: If required by law or legal process.
• Third-Party Service Providers: Secure payment processors, email service providers, or analytics tools (e.g., Google Analytics).

All third-party partners are required to protect your data in compliance with privacy laws.

4. How We Protect Your Information

We take the security of your personal information seriously. We implement:

• Encryption & Secure Servers: To protect electronic records.
• Access Controls: Only authorized personnel can access sensitive data.
• Regular Audits: To monitor and enhance data security.

While we take precautions, no method of transmission over the internet is 100% secure. We encourage you to take steps to protect your information, such as keeping passwords confidential.

5. Your Privacy Rights

5.1 Access & Correction

You have the right to request access to, update, or correct your personal information.

5.2 Data Deletion

You can request the deletion of your personal data, subject to legal and professional retention obligations.

5.3 Withdraw Consent

You may withdraw your consent for marketing emails or other communications at any time.

To exercise any of these rights, please contact us at info@physiofithealth.com.

6. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve user experience
• Analyze site traffic and performance
• Remember user preferences

You can manage or disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies before providing personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: info@physiofithealth.com
Address: 4581 Hwy 7 #105, Markham, ON L3R 1M6
Phone: (905) 604-6555

Compliance Note:

This Privacy Policy is compliant with PIPEDA (Canada) and GDPR (if applicable). If your clinic collects data from EU residents, additional GDPR provisions may be required.