Frequently Asked Questions
Find answers to common questions about our treatments, appointments, and insurance coverage
Physiotherapists are university trained primarily health care providers who are experts in injury diagnosis, injury treatment, exercise prescription, injury prevention, rehabilitation and many other areas of sport and health and fitness.
Please dress accordingly so that your healthcare provider can access the areas which need to be assessed and treated. If possible, please also bring aa copy of any relevant diagnostic testing reports (x-ray, MRI and etc.) and/or medication that you are taking.
The number of treatments required will vary depending on the problem and the individual. After your healthcare provider conducts a thorough physical examination, they will discuss a treatment plan for the rehabilitation process with you.
You should be dressed so that your health care provider can access the areas which need to be assessed and treated. For example, if youare coming in for a knee injury, a pair of shorts will be required.
The most efficient way to make an appointment is to call us at 905-604-6555 and speak directly to our receptionist to schedule in an appointment.
All of our licensed professionals are primary health care providers and do not require a doctor’s note for assessment and treatment. However, depending on your insurance company and plan (if applicable), you may require a doctor’s requisition in order to be reimbursed for the services.
The duration of treatment will vary from patient to patient. Factors such as your diagnosis, age, severity of your impairments, past medical history and work-related environment may affect your response to therapy. We will constantly review your progress in therapy and re-evaluate your treatment plan if necessary to help you achieve your therapy goals.
We treat patients with a wide range of conditions and diagnoses. Please visit our Services for an extensive list of conditions and diagnoses our practitioners treat.
Extended health care insurance plans may cover a part of, or even the entire cost of your treatment. We recommend that you confirm your insurance coverage or you may ask our front desk to assist you in doing so.
We may directly bill your insurance company if you are involved in a motor vehicle accident or a WSIB claim. Most insurance plans under Great West Life, Blue Cross, Chambers of Commerce Group, Industrial Alliance, Desjardins, Johnson, Manulife, Maximum Benefit of Johnston Group, Standard Life and Sun Life allow for direct billing, although there are exceptions to each insurance company. Each company also varies with regards to the specific services which can be submitted on your behalf. Physiotherapy, Chiropractic and Massage Therapy is directly billable for most the above-stated insurance companies.
We accept Visa, Mastercard, Interact (debit), cheque and cash.
Call in to our office at 905-604-6555 if you need to modify your appointment.
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